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| Business Process Improvement - who takes the lead? |
February 19th 2007 |
Who leads BPM deployment in a company is less important than how they lead it. Even if we can get clarity and agreement around the scope and definition of what BPM is within a company; the question remains as to who should lead the deployment of process strategy and governance and the company's process improvement programme. The article by Meredith Levinson, Whose Business is Process Improvement Anyway? appeared in the December 2006 / January 2007 edition of CIO magazine. While I have written about the need for "process" to be led from the strategy part of a business, the traditional debate over whether it should be the business or IT is the focus of this article. Including a number of case studies and interviews, a key point of the article revolves around the fact that if the relationship between the Business and IT is dysfunctional then this will constrain your BPM efforts significantly. "Close-knit collaboration between the business and IT resolves the control issues that dog many BPM initiatives."
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