:: IMRE HEGEDUS :: Business Process Management Consulting and Professional Services, Australia

Business Performance Excellence

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Performance Measurement - Brisbane Workshop

March 20th 2008

The effective management of our business processes partly relies on our ability to measure performance effectively and performance measurement is one of the areas that continually comes up as a focus area for improvement in organisations.
According to our colleague, Stacey Barr (the Performance Measure Specialist), most organisations struggle to design meaningful performance measures because they don't have a rigourous step-by-step process capable of producing measures that:

are meaningful and relevant to your goals (even the intangible goals!)
are results-oriented, not activity-oriented (surely you're tired of counting widgets for no real purpose?)
have lots of buy-in from your staff (no more sweeping bad results under the rug)
are properly brought to life so you can use them (instead of debating whether the data is wrong)
help you make performance improve (no need to CYA when you achieve your goals!)

Stacey occasionally runs a very highly commended workshop called the "Performance Measure Blueprint Workshop", and it's all about the step-by-step process of developing meaningful performance measures that align to strategy and also have loads of buy-in from staff.
And it's not one of those conceptual think-tank workshops - it's all about giving you the knowledge, skill and templates for very specific, easy to follow techniques that will keep working for you as you apply them to your organisation after the workshop!

Note that Stacey is including a free 90 minute teleconference for participants after the workshop, to cover any questions or issues that come up in implementing what you learned. She seriously wants you to apply this stuff!

The next workshop is on 2nd and 3rd April 2008, in Brisbane. Register using the registration form (which you can fill out and fax or email) so that she knows we have sent you.

We know that this opportunity is of value to you, as we have been following and valuing Stacey's work on performance measurement for some time now. Great performance measures make such a powerful difference to all aspects of improving your organisation's success and are a fundamental component of effective BPM.