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Menu News & Events   BPM Conference - Speaker Profile : Frank Fletcher September 23rd 2008 Harnessing the Potential of Business Process Management Melbourne: 28 - 30 October 2008 Facilitated by a panel of expert speakers from the private and public sector of Australia. An insight into the content of the conference and its facilitators will be featured here via the News and Events page; so please check weekly as speaker profiles along with a briefing of their presentation will be updated in the lead-up to the event. ----------------------------------------------------------------------------------------------------------------- Demonstrating the value of process modelling Frank Fletcher (Centrelink) Business Manager, Process Design Profile Frank has worked in a variety of roles in the Australian Public Service (APS) in a career spanning 30 years. Starting out his working life in the APS as an industrial relations practitioner, he moved on to work in areas as diverse as organisational development, training, executive support, customer relationship management and project management. Frank is currently taking a lead role in the introduction of BPM in to Centrelink from the business perspective. View on BPM BPM is a methodology for bringing business and IT functions into a common paradigm from which process improvement can be achieved Presentation In a complex and very large organisation like Centrelink one of the challenges is to ensure that people have a good grasp of their roles, from understanding the bigger picture to knowing what information is needed at what point in a process to achieve the right outcome for the customer. To meet this challenge, and to ensure process efficiency and consistency in the sensitive area of fraud investigation and management, Centrelink has developed a process model that facilitated the introduction of improved process management and combined process and knowledge flows in to an interactive business model. The result is a tool that assists staff to do their job by identifying and filling their knowledge requirements at every point in the process and, at the same time, assisting with the management of processes at the national level. Key Takeaways An understanding of how process models can achieve benefits not normally associated from process modelling An appreciation of the methodologies used to develop the business model An insight in to BPM in Centrelink. The Biggest Issue in BPM today The business/IT divide! ----------------------------------------------------------------------------------------------------------------- Imre Hegedus Consulting in association with Ark Group Australia are offering a special 15% discount* off the standard conference registration price for delegates. *Please quote the code found on the back of the brochure to recieve the discount.

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