Business Performance Excellence Home Profile Partnerships Branding Terms of use Professional Services Consulting Executive Mentoring and Coaching Training and Development Speaking Endorsements News & Events Resources Articles Library Subscribe Benefits Privacy policy Terms of use Contact

Menu News & Events   BPM Conference - Speaker Profile: Andy Zaple October 10th 2008 Harnessing the Potential of Business Process Management Melbourne: 28 - 30 October 2008 Facilitated by a panel of expert speakers from the private and public sector of Australia. An insight into the content of the conference and its facilitators will be featured here via the News and Events page; so please check weekly as speaker profiles along with a briefing of their presentation will be updated in the lead-up to the event. ----------------------------------------------------------------------------------------------------------------- RAMS Home Loans: How they transformed their processes, their business and their industry Andy Zaple Director (The Pitt Crew) Profile Andy has 25 years international management experience, including over ten years consulting. His Australian clients have included Westpac, Perpetual, Suncorp, BankWest and RAMS, as well as Australand, BlueScope Steel, David Jones, and Cochlear. Prior to migrating to Australia in 1997, Andy held marketing, operational and commercial management roles in IBM (UK) and AT&T (UK). He is a founding Director of consulting firm The Pitt Crew, and Chairman of DirectMoney. Andy has had many articles published, including a series for CRM Magazine - 'The Honest Six Implement CRM'. He was a founding member of the Editorial Review Board of the Journal of Sales and Major Account Management. A member of the Australian Institute of Company Directors, Andy holds an MBA and a degree in Industrial Economics. He lives in Sydney with his wife of 23 years and 2 teenage sons. View on BPM BPM is about determining what processes a business must excel in and then ensuring it does so... consistently. Presentation In little over 15 years RAMS Home Loans grew from start up to a market capitalisation of $880m, and played a leading role in the transformation of the Australian mortgage lending industry. Drawing on his experience assisting and advising RAMS since 2000, Andy will outline RAMS' history and how RAMS transformed its own business model and the performance of its processes to enable its growth prior to listing in 2007. He will describe some of the techniques used by RAMS, and others of his firm's clients, to align its business processes with its business strategy, including to determine the business / market in which to operate; how to protect market share; the appropriate business model to adopt; the business processes in which to excel; the business processes to outsource to others; and how to design, perform, monitor and change business processes (to remain better than the competition). Key Takeaways Processes provide the link between business strategy and business performance. There are a variety of tools & techniques to help businesses prioritise their investments in process performance, some of which have been around for decades. There is no "right" tool, and no tool will work without creativity in thought and discipline in implementation. The Biggest Issue in BPM today BPM technologies should help businessmen regain control of the operation of their businesses. CIOs and IT Managers must not be permitted to claim that BPM is about technology subject to their control! ----------------------------------------------------------------------------------------------------------------- Imre Hegedus Consulting in association with Ark Group Australia are offering a special 15% discount* off the standard conference registration price for delegates. *Please quote the code found on the back of the brochure to recieve the discount.

© IMRE HEGEDUS 2006 BEAVERDESIGN