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Menu News & Events   BPM Conference - Speaker Profile: Peter McDonald October 14th 2008 Harnessing the Potential of Business Process Management Melbourne: 28 - 30 October 2008 Facilitated by a panel of expert speakers from the private and public sector of Australia. An insight into the content of the conference and its facilitators will be featured here via the News and Events page; so please check weekly as speaker profiles along with a briefing of their presentation will be updated in the lead-up to the event. ----------------------------------------------------------------------------------------------------------------- Achieving Process Maturity at NAB Peter McDonald (National Australia Bank) Head of Quality, Australian Region Profile Peter is the Head of Quality for the National Australia Bank. Previous to this he was Group Manager Process Improvement at WMC Resources where he implemented management systems and operational excellence methods including six sigma across all parts of the business resulting in over $50m in benefits. Peter is a process engineer spent most of his life as an Operations Manager as a line manager including a long stint in the Petrochemical Sector where he was Head of Operations for a $500m plant in Sydney with ICI. His qualifications, knowledge and application of operational and process excellence methods is extensive and includes: Juran, Deming, Crosby, Six Sigma, Lean, SPC, Experimentation and Design, Problem Solving, ISO Quality Assurance, Management Systems , Business and Operational Excellence Frameworks, Lean tools. Peter holds a B.Sc (Chemistry) and B.E. Hons (Chem Engineering) from the University of Sydney and M.Comm (Organisational Behaviour and Finance) from University of N.S.W. His role is to facilitate a sustainable approach to best practices in both Operations Management and Continuous Improvement. View on BPM The method of transforming inputs to outputs that achieve customer satisfaction, yet ensure stakeholder and community Presentation Achieving process maturity at NAB NAB's holistic approach to operations management and continuous improvement Our framework to ensure a sustainable outcome Deployment successes and challenges Key Takeaways That you need a holistic approach if you want to achieve sustainable business excellence The need to compliment leadership training with "skillpower" not "willpower" Understanding the culture of the organisation you work with The Biggest Issue in BPM today Educating the business community that process is the overarching framework to manage their business successfully....they really need to get this! ----------------------------------------------------------------------------------------------------------------- Imre Hegedus Consulting in association with Ark Group Australia are offering a special 15% discount* off the standard conference registration price for delegates. *Please quote the code found on the back of the brochure to recieve the discount.

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