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Ark Group BPM Conference - Summary November 17th 2008

Last month's Ark Group BPM Conference held in Melbourne was a highly interactive and enjoyable learning event. As chair of the event, I was proud to be able to introduce such a high calibre of speakers from operations staff to through to C-level executives. The feedback from participants was very high and I can say that from my perspective that this was one of the most forward-thinking and learned set of practitioner experiences on show.

After profiling a number of the speakers in these News and Events updates leading up to the conference, I wondered what the best way to summarise the key themes from the conference. Rather than provide reviews of particular presentations, I thought it best to simply list some of the key learning's and reminders that I took from the event. Here is a list of quotes and notes I took from the presentations and workshops over the two days:
  • There is no one right method or tool
  • The difference and relationship between Six Sigma (Process Improvement) and BPM
  • The importance of Business / IT Alignment
  • Process Governance
  • There is a wealth of tools and methods
  • Process first, then IT
  • People then Process
  • Importance and role of the BPM Centre of Excellence (CoE)
  • The value and benefit of measuring the "as-is"
  • Mapping the "as-is" or the "to-be" first?
  • Map the Customer-centric Process view
  • BPM Notation - benefits and issues
  • Compliance as a driver and enabler of BPM
  • Taking a step back - Business Models and Interoperability Frameworks
  • Various perspectives on BPM Maturity
  • Language / Communication / Tribal Behaviour
  • Use of process reference models
  • Process Models in action - embedding Knowledge Management
  • Enterprise change starts with yourself!
  • BPM requires a paradigm shift and the transformed enterprise may best be managed by others
  • The high cost of 'dis-engaged employees' and the power of 'positive enquiry'
  • The state of BPM in Australia
It was a pleasure to meet all of the attendees and presenters and I look forward to meeting many of them again at next year's conference!

Hold the date!

Ark Group BPM 2009 Conference
Melbourne AUSTRALIA
13th to 15th October 2009

Pre-release copies of the BPM Report "BPM - Insights and Practices for Sustained Transformation" were being sold at this years conference. View the Executive Summary and order online here.
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