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Coached Process Directors and other senior managers on BPM |
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Managed the deployment of Six Sigma training |
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Developed Process Baselines detailing the standard process |
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Developed Project Baselines aligning all initiatives to the Process Model thereby reducing duplicate projects and improving processes once, and for the customer |
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Developed Cost Baselines managing the cost drivers from a process perspective |
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Identified Transformational Capabilities shaping the process visions and determining the future capabilities the company requires in each of it's processes |
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Enterprise-wide Process Models |
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Process Ownership and Governance at the most senior levels |
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Job Descriptions and Key Performance Indicators for Process Owners |
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Process Management Business Model |
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Process Measurement Framework |
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Process Repository |
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Process Management Maturity Model |
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Ongoing Process Performance and Accountability Reviews |
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Alignment and benchmarking with Industry Reference Models |